Return Policy

RETURN POLICY

We work very hard to ensure customer satisfaction. We are happy to state we have had very little merchandise returned. We do our best to clearly photograph and accurately describe each item so nothing is misrepresented. We want you to feel comfortable doing business with us. If you have any questions about our merchandise, please email or call us; we will be happy to provide the information you need. You may find it helpful to read what other customers have said about us on our Customer Feedback Page.

Restocking Fee

Why we charge a restocking fee:

There is a misconception that companies benefit from returns and restocking charges. We do not profit from returns; in fact, if  an item is returned, it costs us money.

Here are a few reasons why returns cost us money:

• Credit card transaction fees…up to 4% and "non refundable".. when a credit card is credited for an item returned.

• It takes us time to remove an item from inventory and package it, and then to receive the item and place it back into inventory.

• Some items are stored in our warehouse, and they have to be brought out and packaged, when returned, they must go back to storage.

• When returning a product, we will incur most of the above charges again for re-processing, repackaging and restocking. Our employees are not "volunteers" and we simply cannot "volunteer" our time, otherwise we could not afford to be in business.