Return Policy
Antique returns: returning merchandise return item antiques purchased
RETURN POLICY
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The customer must notify us within 2 days
of receipt of merchandise that they wish to return the merchandise.
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The customer is responsible for a 5%
restocking fee, all shipping costs, and any duty or tariff
charges. Click here for why we charge a
restocking fee.
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Merchandise must be returned in the same
condition as it was received.
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Any merchandise shipped
from our location must be returned within 10 days of receipt of
merchandise.
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Items shipped via freight carrier or
similar must be
returned within 45 days.
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We take responsibility for pursuing
insurance claims on merchandise lost or damaged in shipping.
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There are some items that we
cannot allow returns on, and these items will be marked accordingly
with NO RETURN POLICY clearly stated in the item description.
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We work very hard to ensure customer satisfaction. We are happy to
state we have had very little
merchandise returned. We do our best to clearly photograph and accurately
describe each item so nothing is misrepresented. We want you to feel
comfortable doing business with us. If you have any questions about our
merchandise, please email or call us; we will be happy to provide the
information you need. You may find it helpful to read what other customers have
said about us on our Customer
Feedback Page.
Restocking
Fee
Why
we charge a restocking fee:
There is a misconception that companies benefit from returns and
restocking charges. We do not profit from returns; in fact, if an item is
returned, it costs us money.
Here
are a few reasons why returns cost us money:
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Credit card transaction fees…up to 4% and "non refundable".. when
a credit card is credited for an item returned.
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It takes us time to remove an item from inventory and package it, and then to
receive the item and place it back into inventory.
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Some items are stored in our warehouse, and they have to be brought out and
packaged, when returned, they must go back to storage.
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When returning a product, we will incur most of the above charges again for
re-processing, repackaging and restocking. Our employees are not
"volunteers" and we simply cannot "volunteer" our time,
otherwise we could not afford to be in business.
One of a Kind Antiques: CT Antique Dealer
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